Support

Go to share.gatherhq.com and click Add Emma to Slack, then approve the permissions. Two channels are created automatically: GatherHQ-Agent (where you work with Emma) and GatherHQ-Customer-Personas (where you chat with synthetic buyers).

In the GatherHQ-Agent channel, type something like run a study on how B2B marketers measure content ROI. Emma asks a few scoping questions, then shares a research plan and interview guide for your review. Reply yes this plan and guide are good and she builds it, handing back a test link and a launch button.

In the GatherHQ-Customer-Personas channel, type a persona's name to open a conversation. Each persona answers in character, grounded in real study responses.

Make sure you're in the GatherHQ-Agent channel or that Emma is a member of the channel you're posting in (type /invite @Emma if needed). If it persists, email success@gatherhq.com.

Yes — Emma always shares the plan and interview guide for review first, and only builds the study after you approve. If something's off, tell her what to change in the thread and she'll revise it.

Any workspace member can start the install, though some workspaces require admin approval for new apps. Once installed, anyone in the app's channels can work with Emma.

Remove the app from your Slack workspace via Settings & administration → Manage apps. On uninstall, your workspace's stored install and related state are removed.

Only what's needed to work: the workspace install, the channels it created, the requesting user's email (to connect to your Gather account), and per-conversation state so a study can continue across messages. We don't sell data or use your messages for advertising. Full details in our privacy policy.

All traffic is encrypted in transit (HTTPS/TLS) and data is encrypted at rest by our infrastructure providers. To request data deletion, email success@gatherhq.com.